Privacy Policy

Last Updated: March 11, 2026

Big Island Activities LLC ("Company," "we," "our," or "us") is a Hawaii limited liability company located in Kailua Kona, Hawaii.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit www.bigislandactivities.com (the "Site") and related services.

This Policy is designed to comply with applicable U.S. federal and state laws, including the California Consumer Privacy Act (CCPA/CPRA), and incorporates principles of the General Data Protection Regulation (GDPR) where applicable.

1. SCOPE OF SERVICES

Big Island Activities LLC operates a marketing and booking referral platform. In most cases, we do not operate tours directly. Bookings are processed by independent third-party tour operators or through affiliate booking systems such as FareHarbor Distribution Network.

We may have limited partnerships with certain operators; however, unless explicitly stated, all bookings are fulfilled by independent providers.

2. INFORMATION WE COLLECT

We reserve the right to collect the following categories of data:

A. Information You Provide

  • Name

  • Email address

  • Phone number

  • Billing address

  • Mailing address

  • Travel details

  • Booking preferences

  • Communications with us

  • Account credentials

  • User reviews and submitted content

B. Automatically Collected Information

  • IP address

  • Device identifiers

  • Browser type

  • Operating system

  • Pages visited

  • Session duration

  • Clickstream data

  • Referring URLs

  • GCLID and advertising identifiers

  • Cross-domain tracking identifiers

  • Server-side tracking identifiers

C. Analytics & Tracking Technologies

We may use:

  • Google Analytics 4

  • Google Tag Manager

  • Google Ads conversion tracking

  • Meta Pixel

  • TikTok Pixel

  • Microsoft Ads

  • Custom attribution systems

  • Server-side tracking

  • Cross-domain tracking

  • Cookie-based retargeting

  • Heat mapping technologies

  • Call tracking systems

We reserve the right to implement additional analytics or tracking technologies at any time.

D. Information from Third Parties

We may receive booking data, conversion data, or confirmation data from:

  • Tour operators

  • Affiliate networks

  • Advertising platforms

  • Payment processors (future functionality)

  • Partner referral sources

3. PURPOSES OF PROCESSING

We may use personal information to:

  • Operate and improve the Site

  • Facilitate bookings through third-party providers

  • Track conversions and commissions

  • Analyze marketing performance

  • Conduct advertising and retargeting

  • Respond to inquiries

  • Prevent fraud

  • Comply with legal obligations

  • Develop new services including AI trip planning

  • Support bundled bookings and future direct payments

We reserve broad rights to process data consistent with legitimate business purposes.

4. LEGAL BASES (GDPR VISITORS)

Where GDPR applies, processing is based on:

  • Consent

  • Contract performance

  • Legitimate interests

  • Legal compliance

5. COOKIES & TRACKING

We use cookies and similar technologies for:

  • Analytics

  • Advertising

  • Attribution

  • Personalization

  • Performance monitoring

Users may manage preferences through our consent banner. Disabling cookies may impact functionality.

6. SHARING OF INFORMATION

We may share personal data with:

  • Independent tour operators

  • Affiliate networks (including FareHarbor Distribution Network)

  • Advertising platforms

  • Marketing partners

  • Referral partners

  • Service providers

  • Legal authorities if required

We do not sell personal information in exchange for money; however, we may share data for advertising purposes that may be considered "sharing" under California law.

7. CALIFORNIA PRIVACY RIGHTS

California residents may request:

  • Access to personal information

  • Deletion of personal information

  • Correction of inaccurate data

  • Opt-out of sale or sharing

Requests may be submitted to support@bigislandactivities.com.

8. INTERNATIONAL TRANSFERS

Data may be processed in the United States and other jurisdictions.

9. DATA RETENTION

We retain personal data as long as necessary for business purposes, legal compliance, dispute resolution, and enforcement of agreements.

10. CHILDREN'S PRIVACY

The Site is not directed to children under 13. We do not knowingly collect personal information from children under 13.

11. SECURITY

We implement commercially reasonable administrative, technical, and physical safeguards. No system is guaranteed secure.

12. FUTURE EXPANSION

This Privacy Policy applies to future features including:

  • User accounts

  • Reviews

  • AI planning tools

  • Bundled bookings

  • Direct payment processing

13. CONTACT INFORMATION

Big Island Activities LLC
Kailua Kona, Hawaii
support@bigislandactivities.com

We reserve the right to modify this Privacy Policy at any time.